At Wilson Hardwoods Co, we take care to ensure your timber is prepared, packaged and delivered safely.

Processing Times

We aim to process and dispatch all orders within 3–5 working days. As many of our timber products require selecting, cutting, machining or careful preparation before dispatch, processing times may vary depending on the size and nature of your order.

If we anticipate any significant delay in dispatching your order, we will endeavour to contact you as soon as possible.

Delivery Times

Most of our courier services operate on a next-working-day basis following dispatch. However, courier delays can occasionally occur, so we recommend allowing up to 3 working days from dispatch for your order to arrive.

Tracking information will be provided where available once your order has been dispatched.

Our Couriers

The courier used will depend on the size, weight and nature of your order.

• Smaller goods, generally under 1 metre in length, are usually dispatched using Evri.
• Larger or heavier goods are generally dispatched using UPS.
• Bulk and oversized orders may be divided into multiple packages or delivered using a private or specialist courier, depending on the size of the order and the delivery location.

We reserve the right to select the most appropriate delivery method for your order to ensure it can be transported safely and efficiently.

Packaging & Protection

All orders are carefully and securely packaged before leaving us.

Timber is protected using appropriate packaging materials to help prevent knocks, scratches and other damage during transit. Orders are also plastic wrapped where appropriate to provide additional protection against moisture and weather exposure while in transit.

For larger or bulk orders, alternative protective packaging, strapping or palletisation may be used where appropriate.

Multiple Parcels

Larger orders may be dispatched in more than one parcel. Parcels forming part of the same order can occasionally travel separately through the courier network and may therefore arrive at different times.

Where available, separate tracking information will be provided for each parcel.

Delivery Delays

While we carefully select our delivery partners and aim to provide a reliable service, delivery times provided are estimates and delays can occasionally occur outside of our control.

If your order has not arrived within the expected timeframe, please contact us and we will be happy to investigate the delivery with the courier on your behalf.

Delivery Issues or Damage

If your parcel arrives with visible damage, or you believe the contents may have been damaged during transit, please retain all packaging and contact us as soon as possible.

Where possible, please provide photographs of the packaging and the affected item so that we can investigate the issue promptly.

We will always work with you to resolve genuine delivery issues as quickly as possible.