Shipping policy
SHIPPING POLICY
At Wilson Hardwoods Co, we aim to provide a fast, reliable and secure delivery service throughout the UK.
SHIPPING COSTS
Shipping costs are calculated based on factors including the length, weight, quantity and overall size of the products ordered.
Due to the wide range of timber sizes we supply, the most appropriate delivery method may vary between orders.
Where applicable, the shipping charge will be displayed during checkout before your order is confirmed.
ORDER PROCESSING
We aim to process and dispatch orders within approximately 3–5 working days.
As many of our timber products require picking, cutting, machining and careful packaging before dispatch, processing times may vary depending on the products and quantities ordered.
Large, bulk, custom or made-to-measure orders may require additional processing time. Where a significantly longer lead time is expected, we will aim to advise you accordingly.
DELIVERY SERVICES
We use a range of delivery services depending on the length, weight, quantity and dimensions of the order.
Wherever reasonably possible, we aim to use a tracked next-working-day courier service once an order has been dispatched.
Next-day delivery refers to the courier service used after dispatch and does not include our order processing time.
Although we aim to use next-day services wherever practical, delivery times are estimates and cannot always be guaranteed. Delays can occasionally occur due to courier networks, weather, location or other circumstances outside our reasonable control.
SMALL AND STANDARD ORDERS
Smaller and standard-sized orders will normally be dispatched using an appropriate parcel courier.
Tracking information will be provided where available so that customers can follow the progress of their delivery.
LONG, HEAVY AND BULK ORDERS
Longer, heavier or higher-volume timber orders may not be suitable for standard parcel networks.
Depending on the size and destination of the order, these deliveries may be made using:
• a specialist or private courier;
• a pallet or freight service;
• multiple separate parcels or consignments; or
• our own delivery service.
We will select an appropriate delivery method based on the dimensions, weight, quantity and destination of the order.
PALLET AND LARGE DELIVERIES
Some large or bulk orders may be delivered on pallets or using specialist vehicles.
Where appropriate, suitable unloading facilities may be required at the delivery address. This may include access to a forklift or other appropriate unloading equipment.
If your order requires specialist unloading arrangements, we may contact you before dispatch to confirm that suitable access and unloading facilities are available.
Customers placing large or bulk orders should advise us before dispatch if there are any access restrictions at the delivery address that could affect delivery.
MULTIPLE PARCELS
Orders containing multiple items may occasionally be divided into separate parcels or consignments for safe and practical transportation.
Where this occurs, individual parcels may arrive separately or at different times, even when they are dispatched together.
PACKAGING
We take care to package timber securely to minimise the risk of damage during transportation.
Products are appropriately protected and, where suitable, wrapped to help protect the timber from moisture and general conditions encountered during transit.
DELIVERY ADDRESSES
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please ensure that the delivery address is suitable for receiving the size and quantity of timber ordered.
Additional charges incurred as a result of an incorrect address, failed delivery caused by circumstances within the customer's control, or unavailable specialist unloading facilities may be chargeable where permitted by law.
DELIVERY DELAYS
We make every reasonable effort to dispatch orders promptly and use reliable delivery services.
Courier and freight delivery dates are generally estimates unless expressly agreed otherwise. Delays can occasionally occur after dispatch which are outside our direct control.
If you experience a problem with a delivery, please contact us and we will assist with tracking and resolving the issue with the relevant carrier.
DAMAGED DELIVERIES
If an order arrives damaged, please contact us as soon as possible.
Where possible, please retain the product and all packaging and provide photographs of any damage to the timber and packaging. This will help us investigate the issue with the carrier and arrange an appropriate resolution.
Your statutory rights are not affected.
DELIVERY AREAS
Our standard delivery services are primarily intended for addresses within the United Kingdom.
Availability, pricing and delivery times may vary depending on destination, particularly for remote locations, islands, Northern Ireland and other areas where additional carrier restrictions or surcharges may apply.
If standard delivery is not available for your location, please contact us and we will advise whether an alternative delivery arrangement is possible.
COLLECTION AND SPECIAL DELIVERY REQUIREMENTS
Where collection or a specialist delivery arrangement has been agreed with us separately, the applicable arrangements will be confirmed directly with the customer.
For particularly large or unusual orders, please contact us if you would like to discuss delivery requirements before placing your order.
CONTACT US
If you have any questions regarding delivery, shipping costs, access requirements or a particular order, please contact Wilson Hardwoods Co using the contact details provided on our website.